Refund policy

Returns and refunds

We want you to be satisfied with what arrives. Because we sell food ingredients, some limits apply for food-safety reasons.

Unopened products

Unopened bags in their original sealed packaging may be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the return is the result of our error.

Opened products

Once a bag has been opened, it cannot be returned or resold, so we are not able to accept it back. This is a food-safety limitation, not a judgment about the product.

If something is wrong with your order

If your order arrives damaged, incorrect, or not in the condition described, contact us within 14 days of delivery at contact@origincraft.us with your order number and a photograph. We will replace the item or refund it, including shipping, at your choice. This applies whether or not the bag has been opened.

Quality

Vanilla is an agricultural product and varies between batches. If a batch does not perform as described on its product page, tell us; we would rather hear it and make it right than have you throw it out.

Bulk and wholesale orders

Bulk orders are produced against a written quote and are handled case by case rather than under this retail policy. Terms are confirmed before the order is placed.